BA

"I heard your golf manager has left the company," Hock asked. "I thought he'd just joined you."

Some people suffer from bad breath or BO. Others suffer from BA...bad attitude.

These people are like quicksand. They'll destroy the team spirit of those they work with. I say that if you've counseled them and it doesn't change, quickly get them off the team. If their attitude doesn't come around, it can zap the whole team.

The truth is, a positive climate and team spirit rubs off on customers. I always treat loyal staff as I treat loyal customers.

from left: Donna, Jiaye, Shirley