Tuesday, January 28, 2020

What stories will your team share about you?

RIP Kobe.
Kobe Bryant was the only athlete to ever win a basketball championship and an Academy Award. He was also the first professional athlete who was not an actor to have his hand and footprints enshrined at Hollywood's historic Grauman's Chinese Theatre.

"The most important thing is to try and inspire people so that they can be great in whatever they want to do.” - Kobe Bryant

I invite you to reflect: Who has helped you become who you are? And now: Who will think of you in the same way?

Effective leadership is inspiration. A true leader does not impose commands from the outside, but inspires people to draw on their own deepest inner reserves. Much of leadership is about extracting that extra 5% of performance that individuals did not know they possessed.

Smart, clinical, sterile leadership doesn't inspire anybody, no matter how right they are. I keep my focus on people, not products, not sales. That is your #1 job as a leader.

You don't get the best out of people by hitting them with an iron rod. You do so by gaining their respect. I can't think of any leader who succeeded for any length of time by presiding over a reign of terror. It turns out that the two most powerful words in the English Language are, "Well done.". People perform best when they know they have earned the trust of their leader.

Great teams are a collection of talented individuals, who need to be treated as individuals. When I was younger, I was more inclined to be severe. It was in those days that someone made a celebrated comment: "Paul treats us all alike. Like dogs!" Every associate is different, and I came to learn that they all required different care and feeding. Some would be at one extreme and need little help from me. This was particularly true of team members who had worked long with me, and understood me. With most team members, I did  not have to urge them to increase their work rate or expend more energy, but there were a few, who needed that extra poke. I'm sure from time to time, I underestimated the degree of intimidation experienced by newer team members. I try to distinguish among my team, trying to learn everything possible about the emotional makeup and then use that knowledge to its best effect. I am now a psychologist more than a slave driver. Sales is a pressure business, and on my team I put on the most pressure. The point is that I've got to learn 17 ways to pressure 17 associates.

Part of the way to extract the most out of people is to show genuine loyalty when the rest of the world is baying for blood. Sales provides plenty of opportunities for a leader to show his support. There may be the times, when someone is significantly short of meeting sales targets . But more often than not, it is the little things - like helping associates improve their techniques. I was not doing these things because I was trying to emulate Mother Teresa, I was doing them because they would help the overall team performance but they had the side-effect of demonstrating to the team member that we had confidence in him or her. This instils loyalty; it also helped them to lift their game. And so, inadvertently, I gradually came to understand this back-door route to inspiring people.


I hope that what you've read here had provoked you to think about leadership in a new way. The journey to becoming a leader who inspires others is an inner journey to know yourself and an outer journey to share it with the world. After all, true leadership is not so much about what is in your head as about what is in your heart and how you use that to inspire others to greatness.

There exists within each of us a longing to leave a legacy, some proof that we were here. We need to  know our lives were important, that somehow our being here mattered. Let us endeavor so to live that when we come to die, even the undertaker will be sorry. 



Sunday, January 19, 2020

facing depression, building hope

Less than three weeks into the new year, there's already been a flurry of significant events. From Megxit to a deadly plane crash to bushfire crisis to the US and Iran almost going to war.

"Lord, be good to me. The sea is so wide, and my boat is so small."

I believe the meaning of that quote is one that all leaders - regardless of their faith - can understand today. There is a storm brewing out at sea in each of our lives. We don't know when it's coming, but it is impending. Each of us has to prepare for that storm.

Our calm mind is our weapon against our challenges. So I try to relax. We can only control efforts, not outcomes. Serenity, patience and wisdom are born of this understanding. We cannot directly control, people, events or results.

Our minds creates meanings about things which happens around us. We see things not as they are, but as we are. Our mind can make meaning or madness, light a candle or curse the darkness. Unfortunately, knowing this makes no difference whatsoever when you're stuck right in the middle of it all. And of course, all of this only makes things somehow even worse. To transform our lives, we need to change our expectations. Ultimately, it may be best to replace our expectations with a neutral state of openness to whatever life may  bring, accepting life as it unfolds.

If you're rolling your eyes and wondering, "How does any of that help me solve my problems?" I'll tell you: it doesn't. None of this will deposit another thousand dollars into your bank account.

What this will do is help you put things in some kind of perspective and help you face life and all of its problems with a powerful attitude.

It is not easy to behave constructively in the face of negative emotions, and not easy to say a kind word when we feel angry or sad. But whether or not life is easy, holding onto anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned.

Meanwhile, you put on a brave face to mask misery. Perhaps you self medicate with excessive caffeine or alcohol just to be able to function in  a decent mood. If you've done any of these, you know the strain of having to keep up a chirpy appearance and smile when you're hurting inside.

One day when feeling depressed, I was on a flight descending into clouds. I watched as the sun slowly rose in the sky, lifting my spirits. When you're feeling low, devote a few minutes to meditating on these marvels of existence to rally hope. Miracles abound. Whatever you're going through, there's always hope for a new day.