Knowing what to change

It's time for our annual 360-degrees performance measurement process.

Survey shows that about 50% of corporate America uses something like this in evaluating employee performance and attitudes.

In a bigger picture, I am a fan of feedback. If you were an orthopedic surgeon, feedback would be like an MRI. If you were an advertising executive, feedback would be the customer segmentations and demographics. If you were a politician, feedback would be the polling data.

Feedback tells us what to change, but not how to do it. The next step is up to us.