Dealing with pre-occupied minds

"Hello. Anybody home?" Ryan snapped Steph back to the conversation. "You seem like a thousand miles away."

As a salesperson, one of the common reasons for the challenges we have in the field is the tendency for people to be inattentive. Trying to talk to someone who is has a pre-occupied mind is like talking to someone who has a clear plastic sondproof helmet over his head. You can see through the helmet but your words are blocked out.


Areas of distractions can include anger, anxiety, fear, excitement, tension or even boredom.


I find that how we say things, rather than what we say, could help in dealing with these people. We have to deal with their tension, anger, etc first before trying to deliver our message.