"In today's crisis, generating more revenue from our current customers is a key strategy," Jorge mooted.
The most important relationship any company has, the way I see it, is the one between the customers and the employees they interact with.
Consider this:
Who is more important...you or your customer?
Now, if there are only two people left in the world and one of you must die, who should die first...you or your customer?
The customer retention training I conduct lend themselves to further discussion and review. Participants discuss learnings during the debriefing and establish a gameplan for ongoing practice and review.
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