Using the Balanced Scorecard

"If you can't measure, you can't manage," Douglas pointed out. Wilson echoed the message.

I have had experience working with the Balanced Scorecard in my days with Pan Pacific and Meritus Mandarin. Today, I draw on my own experience and from the willing cooperation of many friends at a variety of companies to introduce it at my present organisation.

Our role as leaders is to lay tracks so that our staff may follow. With the right tracks laid we can stay focused and not get lost. Solid tracks mean that we can build up speed.

I find the Balanced Scorecard very useful to help me communicate to everyone a clear picture of the purpose of his/her work.