To tell up front

"It's good to be so open," Carolyn said on the ferry. "It's better than being surprised later."

Today's workers are more educated, motivated, responsible and more capable of doing their job without being closely supervised.

Good communication right from the start is the most important thing. I never hide anything from my team. I tell them up front what is involved, how long it is going to take, what their role is, how they will be affected. Everything has to be told upfront.

From right: Chloe, Stephie, Jades