MBWA

Management by walking around , Tom Peters suggested.

I went to call upon a business associate at Mediacorp with Marie, our sales and marketing manager -golf yesterday.

I make it a habit to block out time to be there with the customer and my team. It is critical to stay abreast of all the activity in your business. I take a segment of time each day to devote to making myself highly visible throughout the business.

The process is positive for everyone, complimentary and upbeat. It heightens the satisfaction of the people in my team, and build their self esteem. In addition, they will want to do a better job.



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