Creating an environment for performance

"How did you create a climate for results," Andy asked.

I created ownership and accountability for desired results. Results are not just a leader's concern but rather everyone's. I made sure my team members are empowered with the authority and information they need to make decisions that affect their performance. How many of us will say "We want to have our own business and be our own boss"? Many of us would like to be our own boss. Why? That's because, being the boss, one can make one's own decision (has authority) and has access to all the information one needs to make that decision.

I developed a workplace climate where performance barriers are removed and staff's credibility is not eroded. Lastly, I provided ongoing performance feedback and coaching.

Always listen to your team members too, encourage participation, new ideas and ownership of solutions. I also remember this: never become too knowledgeable, experienced or successful to have the humility and wisdom to listen, learn and respond to your team.

That's how the Frappucino got started!

Team TMS

(from left) Chloe, Augie, Alvin and Shirley