If it isn't obvious by now, I regard apologizing as the most healing and restorative gesture human beings can make - because without apology there is no recognition that mistakes have been made, there is no announcement of intention to change, and there is no emotional contract between us and the people we care about.
"I'm sorry. I'll try to do better."
It costs nothing - not even our illusory pride - but the ROI would make Warren Buffet green with envy. And it would change our lives.
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