Because we spend so many hours at our workplace, it's vital that we find ways of making this time more meaningful. As managers, colleagues or customers, we could all benefit from knowing how to make every encounter more valuable and worthwhile.
Yes, our roles often require communicating with others, working together, providing service, negotiating, handling several people at once, dealing with interruptions, handling crises, calming unhappy clients and much, much more.
I am confident our staff and colleagues will stay loyal and be more committed to us if we make an effort to try to understand their uniqueness, listen through their ears and see the world through their eyes.
Vic (left), Rosnah (middle)
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