Turn down the volume

"Keep quiet," the mother in the front row on SQ0850 screamed at the crying child just before take-off.

In communicating with children, perhaps the most serious mistake a lot of parents make is the volume they use.

Calm, confident and firm - that's what authority is all about and that's what I believe, kids understand, respect and respond to. When you're out of control, you've lost your kids and their respect.