Thursday, October 8, 2009

1st impressions...

"1st impression counts," Marilyn said as-a-matter-of-factly. "That's too bad," Francis shot back. "My 1st impression of you was formed at the pump room."

It has been said before - it is worth repeating: You don't get a 2nd chance to make a 1st impression.

1st impressions are strong and lasting ones. But customers aren't the only people who get fast and firm 1st impressions, so do employees.

What is the 1st impression that most new employees get on that 1st day of work? Well, almost 1 in 10 just go to work and get to work. Some are treated like parts in a machine. They are given varying degrees of information which includes an official welcome, statements of missions and values, explanations of benefits and policies, paperwork processing and perhaps a code of ethics along with a menu of penalties that code violaters might expect.

I prefer to keep it fluid and personal.

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