Monday, September 28, 2009

Respect all

"My GM hired and put somebody above me," Kat said, looking forlorn at the pre-dinner cocktail in Macau. "He downgraded my position one notch as well."

I treat my staff with as much respect as my external customers.

If there's one thing I learned the past 20 years as a sales leader, it is this: People don't care how much we know. They want to know how much we care.

from left: Darwin, Let, Diah, Agung, Juan, Chloe, Elly

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