"It's been 4 months since we were to start implementing the feedback/referral forms," Shirley queried. "But why have you been distributing a different form, and sporadically as well?"
There are people who oppose initiatives or change quietly through non-cooperation. They'll nod their heads yes but they'll act no. Every HOD's seen one of these, although they can be hard to spot for obvious reasons. Tell-tale signs are like lateness in completing new procedures after specific , detailed instructions have been given.
I will bring resistence into the open.
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