"Orcas carry out the fine art of passive listening," so said the narrator of the series iPredator on National geographic. "They can hear sounds of up to 30km away."
I have trained myself to listen without comment when someone I am talking to seems angry or upset. I find that this gives me the leverage to get them to listen to me once their unfinished activity is complete.
When we listen to others, they feel obligated to listen to us in return. 
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