Sunday, December 27, 2015

changing behaviour is like crossing a bridge

I watched Bridge of Spies twice in a month. This Steven Spielberg's movie is inspired by the true story of an insurance lawyer, James B. Donovan (played by Tom Hanks) who became the unlikely go-between in an exchange of prisoners between the U.S and the Soviet government in 1957.

Changing a belief or behaviour is like crossing a bridge. It is not achieved by cajoling or manipulating them against their will. Rather, it is to guide them to a new destination, a transformed way of feeling.

Effective leaders know that the essential first step to changing people's behaviour is to understand their perspectives. Everything else flows naturally from there.

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