The art (or is it science?) of communication

"Is revenue management an art," Lucas questioned the participants. "or a science?"

What then about communication?

Whether we are handsome or homely, have a physical disability, 2 heads or we stutter, stammer or have a nose like a banana, it makes no difference. I am convinced we can succeed more than our appearance if we uncover and blend into the feelings of the listener when we communicate.