Caring is good business

"People want their staff to stay long but they do not know how to look after them well," Irene remarked over her hotpot.

Caring is not a warm fuzzy new age concept. It's good business.

Staff treat customers exactly the way they're treated by their leaders. Companies that care for their staff attract the best talent and keep that talent longer. Teams perform better when they're led by caring leaders.

In a nutshell: people don't care how much we know until they know how much we care.

I always try to offer respect, understanding and acknowledgement so that I'll foster incredible loyalty.

from left: Shirley, Vic, Colin