Thriving in life...making career and personal life more meaningful and fulfilling.
Thursday, February 11, 2010
Re-sell, up-sell, cross-sell
"Please confirm my booking," Lillian said.
When customers make a decision to buy, it's because they trust and respect us and our ability to serve their individual needs.
Over 20 years in sales, I found that when we close the sale, it's the perfect time to make an additional sale - especially if there's a very good reason and benefit for the customer. 60% of customers will increase if we do it right and offer true value.
High caliber Executive, with over 20 years of experience building and leading integrated marketing and sales operations for major international operations in various industries. Consistently successful in developing and spearheading innovative sales and marketing programs that maximize growth and increase overall company profitability. Talented in initiating start-up operations of branch offices, developing and nurturing international and domestic client relationship, and in reengineering sales operations in turnaround situations. In-depth background in all aspects of sales, marketing, distribution and product development.
Extremely personable with high energy, self-direction, and self-motivation. Strong general management qualifications in strategic planning, organizational behaviour, marketing and negotiation. An ability to adapt to ever-changing demands, whether it’s new technology or reviving loyalty in a dispirited work force. Excellent leader, motivator and mentor who empowers employees to achieve their maximum potential, favouring a style that’s participative rather than autocratic.
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